Your Airbnb listing is in good hands

Frequently asked questions

• Do you offer an à la carte service?

  Unlike an à la carte system, we truly believe that a full-service management solution is the only way to guarantee quality across the board. By getting to know your property inside and out, we're able to handle any and all issues that may arise during your rentals.

• If I don't have an Airbnb account, what should I do?

  If you don't have an Airbnb account, no problem, we'll be happy to sign up for you.

• Where will my listings be posted ?

  We use the most established short-term rental platform: Airbnb. It is the most popular listing website, generating more bookings than all the others.

• How much could I earn?

  It’s hard to say without knowing all the features of your home. But we can assure you our target is not just to take away the hassle of hosting, it's to help you earn more as well.

  We prepare your listings with care, and adjust your prices dynamically. This means that the price of your apartment rental will be adapted according to different criteria (day of the week, occupancy of neighbouring properties, past prices, local events) with the aim of achieving the best price possible.

• Who uses Luckey?

  Luckey was built for people with property that's left unoccupied all or part of the year. Accomodations must be well-located and fulfill the requirements of a short-term rental by being in good condition, compliant with current regulations, and fully equipped and furnished.

  Entrust us with your property and we'll provide you with a simple solution, a sure and steady income and, above all, peace of mind.

• How do you choose my potential guests?

  We are extremely careful when selecting guests. On Airbnb, we check if your future guests have been well-reviewed. Each guest is required to deposit a down payment for their stay.

• Can I still use my Airbnb account?

  Unfortunately, a user can only have one single account on Airbnb and we'll have to create an account at your name to manage your property on the platform, so you won't be able to keep using your existing account as a guest...

  We are working closely with Airbnb to find a solution to this issue.

• Who takes the photos for my property listings?

  We use professional photographers to ensure the photos are the highest possible quality. This makes for a more attractive listing and a higher occupancy rate.

• What languages will my listings be posted in?

  Your listings will be posted in both French and English on Airbnb.

• How do you decide my property rental fee?

  Your property rental fee depends on its size, location, and availability. With our expertise and experience, we aim to determine the right price.

• Why do my property rental rates vary over the course of the year?

  We've developed our own pricing adjustment system. Based on yield management strategies, rental rates are updated daily according to the season, occupancy rates, and local events. We'll decide together on the minimum rate you want to set for your property when we adjust prices. But it's important to understand that lowering rent in the off-season allows you to boost your property's occupancy rate, which is why we encourage you to trust us.

• Who manages my reservations? How?

  Managing reservations and requests for information can be a time-consuming and arduous task, but not for us. We allow you to easily follow and manage your bookings with a simple phone app. And above all, we have a dedicated and efficient team available 24/7 to guests.

• Can I access my Airbnb account to view my reservations?

  As long as we're managing your rental property, we'll be the only ones with access to your Airbnb account. But you can easily track your reservations, under the Bookings tab in your Luckey app.

• Can I access my property when there is a guest there?

  To ensure that your guests have a unique and unforgettable stay, you should not enter your property without first providing advance notice to your guests.

  You can block any dates you want access your home on your calendar via the Properties tab in the Luckey app.

• What happens when guests cancel their reservation?

  The reimbursement amount granted to guests who cancel their reservation varies according to the cancellation policy chosen. We adjust your rental rates according to the season, occupancy rates and local events, and do our utmost to offer you the best cancellation policy for your needs.

• What are the risks involved in a short-term rental?

  As there is a relatively high turnover in tenants, furnishings and equipment are obviously subject to greater wear and tear. Tourists or visitors who are just passing through tend to be less attentive to personal property than tenants who rent on a yearly basis. Vacation rentals require a higher level of personal property maintenance, which can lead to some additional costs.

• How does Luckey minimize risks?

  We minimize risks by carefully screening our guests. Our house cleaning staff, who come by after your guests leave, inform us of any anomalies in your home so we can step in without delay.

• Who takes care of welcoming guests?

  Our friendly, bilingual (FR-EN) Luckey Welcomers are carefully selected by our team to welcome your guests. We work with a mobile app that allows for easy communication with each of our Welcomers and provides them with all the information they may need.

• What is included in the cleaning service?

  We take the quality of our house cleaning services very seriously. They are handled by a company selected with care. The cleaning staff are all professionals; their services include an in-depth cleaning of the apartment and providing good quality sheets, towels, vanity kits, and slippers.

• What is the claim compensation process?

  Airbnb has a well-established dispute settlement procedure. It gathers the evidence that could be useful as quickly as possible: photos, bills, police reports and other documents attesting to the property, damages incurred and the fair market value of the damaged goods. As soon as Airbnb has gathered sufficient information from the two parties, it reviews all documents and assesses the compensation claims. We do our utmost to gather evidence within the very short timelines provided, but Airbnb remains the sole judge, and Luckey cannot be held responsible for any decision not in your favor.